All orders are subject to availability and confirmation of the order price. In order to make a transaction with www.calderayacting.gr client must possess a valid credit card or debit card or prepaid card issued by a bank acceptable to us (Visa, MasterCard, Maestro, American Express). When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement of your payment and will constitute acceptance of your order. We send you a confirmation by e-mail along with the Voucher of your tour and further information regarding the exact meeting point and time.

We try and ensure that all details, descriptions and prices which appear on this Website are accurate. If we discover an error in the price of any services which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, the cancellation policy will take place.  Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

No member from www.calderayachting.gr  will request any form of ticket from our clients in order to embark in one of our vessels. Therefore, www.calderayachting.gr does not provide or send any ticket. The reservation team sends only a voucher where all the necessary information (meeting point and time, special arrangements upon request) might be useful for our valued clients.

These terms apply to the entire content of this web site. These terms of use are governed by the Greek Law. Disputes arising in connection with them shall be subject to the non-exclusive jurisdiction of the Greek Courts.

Introduction

In a world of rising privacy concerns, Caldera Yachting is highly committed to respecting your privacy and implementing measures to protect your personal data in compliance with General Data Protection Regulation (GDPR) (EU) 2016/679.

 

From the moment you interact with us, either directly or through a third party, we gather information about you, be it over the phone, through email exchanges or through our websites, social media and competitions.

 

We never share nor reveal your personal information to any third parties, unless this is either mandated by applicable Law or required for the fulfillment of service, contractual obligations and legitimate interests. Even so, you at all times have the right to request from us that we delete your information to the extent of course that retaining such is not mandated by Law.

 

Please take the time to carefully go over this Privacy Notice, our Terms of Use and any supporting documents referred hereinto so you may have a clear understanding on the conditions you are agreeing to by browsing and using this website, ordering our products and services or otherwise interacting with us.

 

We will be happy to answer any questions you may have but should you feel you disagree with our policies or any terms & conditions thereof please feel free to not proceed with further use of our website and kindly understand that we may be prevented from accepting your yacht charter booking or purchase order.

 

Our Privacy Policy Covers the following:

1.    Legal base & purpose of personal data processing

2.    How we collect personal data

3.    What Personal Data We Collect

4.    How we use personal data

5.    Where we store personal data

6.    Who we share personal data with

7.    Your rights to your personal information

8.    Cookies' Policy

9.    Website disclaimer

 

Caldera Yachting shall process your personal data in compliance with General Data Protection Regulation (GDPR) (EU) 2016/679 and Greek National Law 2472/1997, and has taken all reasonable organizational, technical and security measures for the protection of personal data against unauthorized access, misuse, detection, loss or destruction.

 

In charge of data processing:

Full Name of Legal Entity: CALDERA YACHTING PC

Commercial Registry Number: 146780201000

Registered / Postal Address: TRIZONION 1, AGHIOS DIMITRIOS ATHENS

Telephone Number:0030 22860 23000

Contact e-mail: info@calderayachting.gr

 

1.    Legal base & purpose of personal data processing

Your personal data is collected and processed on the basis of:

Your Consent given to us to process your personal data for the purpose of contacting you, providing you with quotations, communicating to you company news, promotional offers and other information related to our business.

Operational & Contractual Requirements for the purpose of entering into or performing any contractual agreement with you and fulfilling the contractual obligations arising thereof.

Legal Requirements imposed by regulations in force, as for the purposes of notification and registration which we are obliged to perform in compliance with legislative conditions for conducting the activity of yacht sales, of yacht chartering and of concluding yacht sale or charter agreements.

Other Legitimate Interest, as for the purpose of optimizing our product or service mix to provide you with services best-suited to your preferences, assessing your satisfaction from our services and from the yacht that you chartered, improving our website content, improving our business processes, marketing efforts, products and services.

2.    How we collect personal data

As we collect information through many sources we have grouped them for your ease of reference by type of interaction and channels of enquiry and communication with us.

Direct interaction

Should you choose to place a request for information

place an inquiry for products or services

pay for products or services through our website

subscribe to our newsletters and publications

sign up and participate to a competition, promotion or survey

give us feedback on our services and products

interact with our company for any other purpose

then you may provide us personal data by, filling-in forms through our websites

filling-in forms when visiting us at fairs corresponding with us by post, phone, email, in person or otherwise

Automated Technology Interactions:

By visiting and browsing our websites, we may automatically collect statistical and technical data that can identify your device and town but not you as a person. We collect this personal data by using server logs, cookies and data analytics technologies and services provided by third party suppliers such as Google based outside the EU. Please refer to our Cookies Policy for more information.

 

When following us on social media, the collection, processing, storage and use of your information is the responsibility of the social media provider, subject to the Privacy Policy of the respective social media platform. We can view information that you share via the social media platforms and platform providers provide us with analytics tools which we use for informational and marketing analysis purposes.

 

Should you be chartering a yacht, it is also possible that we may automatically collect yacht coordinates tracking information mainly for safety and emergency handling purposes but also so as to enhance the level of charter base service level you receive.

 

3.    What Personal Data We Collect

The amount and type of personal data we collect is at all times reasonable, necessary and maintained to the minimum requirement imposed by criterion of necessity for operational and contract performance, legal requirement or other legitimate interest per level of interaction.

 

To help you better understand the type of personal data we may collect and process we have grouped them per level of interaction as follows:

 

Website Browsing Data:

In order to improve your experience on our website we use “Cookies” which are small text files sent by the web server to your web browser and stored by your browser on your device so they allow our websites to recognize your device - but they do not identify you personally.

 

If you are making a purchase or payment through our website, we may use cookies to keep track of the transaction from one web page to another. Cookies are an industry standard and most major web sites use them but you may refuse their use by selecting the appropriate settings on your browser. Please note however that by disabling cookies you may not be able to use the full functionality of our websites.

 

We also use Google Analytics, a service that collects statistical data about our users' browsing actions and patterns (including where available their IP address, operating system and browser type) to Google Servers, then provides us with reports containing such statistical information that do not identify any individual but help us understand website performance and how we can improve it.

 

At this stage your identity is neither determined nor recorded, except for the town in which you are located.

 

Only once you enter your contact information into the website yourself it is possible for us to match you with a recorded visit to our website.

 

Contact Data

When you contact our company we record your Name / Surname / E-mail address / Phone Number and any Comments (i.e. the specifics of your communication) so we may contact you in return with a response appropriate to the purpose of your contact. Should you be contacting us through a contact form embedded in our websites, then we also receive your IP address.

 

Newsletter & Publications Subscription Data

By subscribing to our Newsletter or Publications you will be providing us with the same Contact Data as above. Again, should you be subscribing through our websites then we will also receive your IP address.

 

Service Inquiry Data

When you place an inquiry for chartering a yacht (or other service) either via phone, e-mail or through your charter broker, then in addition to your Contact Data listed above we may also collect information on your sailing holiday preferences such as Yacht Charter Type / Yacht Type / Sailing Area / Pickup Date / Drop Off Date / Holiday Requirements (including number of guests aboard , charter party composition etc.) so we may process your inquiry and provide you with a quotation best matched to your requirements.

 

Booking / Charter Agreement Data

It's time for us to collect and confirm with you the full set of personal data required for legal and operational purposes, as summarized in the table below:

 Identity Data

Name & Surname

Gender

Date of Birth or Age Group

Nationality

Scanned Copy of Passport or ID

Residence (Postal) Address

E-mail address

Cell Phone Number           

Payments Data      

Tax Registration Number 1

Bank Account Details 2

Payment Card Details 3

Paypal details                      

Travel & Service Arrangements Data   

Flight Details

Accommodation details

Charter Preferences & Personalized Services

Provided by you so we may fulfill your requirement for personalized charter arrangements (tailor-made menus, wine lists, itineraries, occasion arrangements, provisions, services etc) and enhance charter service level to your satisfaction. May include Special Categories of Sensitive Personal Data such as religious or philosophical beliefs, biometric data, dietary details & constraints and information about your health and any medical conditions.

1 Required by Law from Greek Citizens only, requirement does not apply to Non-Greek Citizens.

2 Required and obtained only in any event that it is necessary for us to make payment to you as for example in case of early booking cancellation or residual A.P.A. funds return

3 Required and obtained upon your request and authorization that we process collection of payment from you or for yacht security deposit handling.

4 Commonly applicable for Crewed Yacht Charters

Please keep in mind that you are responsible to ensure that all members of your party sailing with you are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

 

Kindly understand that personal data required to be collected, processed, distributed and stored by law, or under legitimate interest or reasonable requirement so as to execute a service or product order or to enter or fulfill the terms of a contract needs to be provided from you in an accurate and timely manner. Should you fail to do so then we may not be able to render our services, execute your order, enter or perform the contract so we may be obliged to decline or cancel your service or product order or contract.

 

4.    How we use personal data

Other than for the specific purposes agreed with you, any information collected can be processed and used without your knowledge or consent for legitimate purposes only, when this is required or permitted by Law.

 

The two principal uses of your information are Operational / Legal requirements and Marketing.

Operational & Legal Requirements

Commonly refer to when we need to, respond to an inquiry or contact of other purpose that we have received from you prepare a contract we are about to enter into with you perform a contract we have entered with you or to render you a service or product you have ordered comply with legal, statutory or regulatory obligations serve or protect our legitimate interests (or those of a third party)

Marketing

Caldera Yachting shall never sell or make otherwise available your personal information to any third party for the purposes of advertising.

We use information collected from you to, improve our websites' content and functionality perform internal marketing analysis communicate offers and news which we believe will be of interest to you If you have contacted us requesting information, or inquired for goods or services from us or subscribed to our newsletters or publications, or registered for a competition or promotion organized by us, or provided us with your contact details during a fair, or received goods or services from us and on condition that you have not opted out of such an activity then you may be receiving marketing communications from us.

 

5.    Data Storage & Retention

Where we store your data

Your information is stored on our servers and protected physical storage locations in our head offices as well as servers owned by third parties as further explained below. We implement a variety of procedures and technologies including security equipment (controlled access technology and CCTV monitoring) and software (firewall, antivirus, data encryption) to protect your information from unauthorized access, use, or disclosure.

 

Just like almost any business worldwide we obtain business essential services such as e-mailing and data storage from external suppliers. We take great care in selecting only reputable trustworthy suppliers such as Google, Microsoft, Dropbox and Mailchimp especially because they process and store your data on servers of their own that are dispersed in many countries and so possibly located outside the country where you live or the European Economic Area (EEA).

 

Despite all reasonable measures being taken, it is well understood that no business can fully eliminate security risks associated with information.

 

How long we retain your data

Your personal data is retained for as long as it is required to fulfil the purposes we collected it for, or as mandated by applicable legislation and regulations (including tax and accounting requirements as well as purposes of an investigation or dispute).

 

You may at any time unsubscribe from our marketing activities (i.e. Newsletters and Publications) and we will immediately update your marketing preferences so you will no longer be receiving marketing activities from us. However, your personal data previously collected (including any e-mails exchanged) can and will be retained for legal and legitimate purposes (as when such information is pertinent to a previous product or service order of yours).

 

It is important that any personal data you hold with us is at all times current and accurate so please be so kind to keep us updated on any changes of your information.

 

6.    Who we share personal data with

Sharing your information is strictly limited to serving legitimate purpose and Caldera Yachting will never sell or otherwise make your information available to any third party for any purpose which lies beyond operational or legal requirement.

 

Your personal data will be accessible by our staff through a structured system of authorization and access levels whilst some of our staff may be accessing it from remote locations (as when in a marina/port). Our personnel receive training on Data Protection issues so that they have a good understanding of the potential risk of harm from unauthorized use or disclosure of your personal data and take great care to ensure that their handling practices minimize such risk (so for example, your printed charter documentation will move through the various stages required to obtain permit to sail always enclosed in company folder and will never be left unattended or accessible by unauthorized persons).

 

Your personal data will be shared by us on an as-necessary basis with service providers (e.g. IT provider, analytics companies, pay per click (PPC) and E-Newsletters services), operational partners (e.g. fleet operators, charter brokers, yacht owners, yacht crews, charter-base operators), other suppliers (for as long as they are required to provide you services or goods ordered through us) and competent authorities but the amount of your information shared will at all times be limited to the minimum required for the purpose it is intended to serve, always taking under consideration the nature and sensitivity of personal data.

 

7.    Your rights to your personal information

Subject to applicable Law, you under certain circumstances have the right to request,

·       to access your personal data

·       to correct your personal data

·       to erase your personal data

·       to object processing of your personal data

·       to restrict processing of your personal data

·       to transfer your personal data to another company

·       to withdraw consent

·       to lodge a complaint

To receive more information or exercise any of your rights please contact us at info@calderayachting.gr Before responding to your request, we may ask you to verify your identity and to provide further details about your request whilst we will make best effort to respond within reasonable time. We normally do not require a fee so you may access your personal data (or process any other request pertinent to your personal data) but please keep in mind that a fee will need to be charged in cases of requests that are clearly unfounded, repetitive or excessive.

Definitions

The term 'Third Parties' shall refer to,

service and product suppliers providing services and products pertinent to the agreement / contract we are about to enter into or have entered into with you, including shipyards, yacht owners, fleet operators, charter brokers, yacht sales brokers, yacht owners, yacht crews, lawyers, bankers, auditors and insurers

tax, customs, port or other Authorities acting as processors or joint controllers,

other companies who provide IT, system administration and data analytics services acting as joint controllers or processors, who may be based outside the European Economic Area (EEA).

8.    Website disclaimer

This website is provided on an 'as is' basis and the information contained in it is for general information purposes only and subject to change without prior notice.

 

This website is not intended for children and we don't knowingly collect personal information from children. By using this website you confirm that you are over the age of 18; if you are aged under 16 you must seek your parent's/guardian's permission beforehand and without this consent you are not allowed to provide us with information yet in the event that you do, we will cease to process it as soon as we find out.

 

Unless otherwise expressly stated, photos, videos, specifications and graphics of yachts and services are merely indicative and non-binding; reliance on website information for any purpose is strictly on user's responsibility. Yachts and services offered are described in written offer statement provided by Caldera Yachting in response to inquiry for products and / or services placed with us and nothing on this website constitutes advice, nor does the transmission, downloading or sending of any information create any contractual relationship. Prices and indications as to the availability of yachts, services, captains and crew on this website are given for guidance purposes only.

 

Inclusion of links to other websites is intended only to provide ease of access to information of interest and cannot be construed as recommendation or endorsement by Caldera Yachting on the views expressed within such websites. Caldera Yachting has neither control nor liability on neither the content nor the availability nor the privacy policy of those websites which users may visit, browse or use on their own responsibility. When leaving our website to another, we encourage you to read the privacy policy of the website you will be visiting.

 

Reasonable effort is made to maintain website information updated and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, fitness for a particular purpose, merchantability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. In no event shall we be liable for any loss or damages or expenses including without limitation, compensatory, direct, indirect or consequential loss or damage, loss of data, income or profit, loss of or damage to property or claims by third parties howsoever arising in connection with the copying or use of any information or material contained in or referred to on this website or otherwise from the use of this website (including without limitation information in respect of the yachts and crews described on this website).

 

 

9.    Cookies' Policy

1. What is a cookie?

Cookies are small text documents that contain anonymous information; they are sent by the website and they are stored on your hard drive. These data may contain information about your browser, your device type, the operating system etc.

 

Cookies have an expiration date, thus we will periodically ask for your permission again. Also, cookies do not harm your computer or mobile device, in any way or the files stored there, neither do they have access to any of your files. Cookies are not about your identity. It's about your device, this is why they might be used for device identification purposes.

 

2. How do we use cookies?

The cookies we collect bear information that is much needed to improve our website and its content, in order for you to have a better user experience. We also want you to be able to share the website/ app content with your friends, through the social networks of your preference, in the easiest possible way. Thanks to social media cookies, that are sent by the social media networks, we can share content in an easy and hassle-free manner.

 

Finally, we use the Google Analytics Cookies, designed to provide the search engine with anonymous information regarding your experience on our website. These data allow us to better understand our website visitors and ultimately to improve the website. Again, all information is anonymous and they mostly refer to the number of website visitors, the visit duration, the pages visited etc.

If you need more information about cookies please visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.