Introduction
In a world of rising privacy concerns,
Caldera Yachting is highly committed to respecting your privacy and
implementing measures to protect your personal data in compliance with General
Data Protection Regulation (GDPR) (EU) 2016/679.
From the moment you interact with us,
either directly or through a third party, we gather information about you, be
it over the phone, through email exchanges or through our websites, social
media and competitions.
We never share nor reveal your
personal information to any third parties, unless this is either mandated by
applicable Law or required for the fulfillment of service, contractual
obligations and legitimate interests. Even so, you at all times have the right
to request from us that we delete your information to the extent of course that
retaining such is not mandated by Law.
Please take the time to carefully go
over this Privacy Notice, our Terms of Use and any supporting documents
referred hereinto so you may have a clear understanding on the conditions you
are agreeing to by browsing and using this website, ordering our products and
services or otherwise interacting with us.
We will be happy to answer any
questions you may have but should you feel you disagree with our policies or
any terms & conditions thereof please feel free to not proceed with further
use of our website and kindly understand that we may be prevented from
accepting your yacht charter booking or purchase order.
Our Privacy
Policy Covers the following:
1. Legal base & purpose of personal data
processing
2. How we collect personal data
3. What Personal Data We Collect
4. How we use personal data
5. Where we store personal data
6. Who we share personal data with
7. Your rights to your personal information
8. Cookies' Policy
9. Website disclaimer
Caldera Yachting shall process your
personal data in compliance with General Data Protection Regulation (GDPR) (EU)
2016/679 and Greek National Law 2472/1997, and has taken all reasonable
organizational, technical and security measures for the protection of personal
data against unauthorized access, misuse, detection, loss or destruction.
In charge of data processing:
Full Name of
Legal Entity: CALDERA YACHTING PC
Commercial
Registry Number: 146780201000
Registered /
Postal Address: TRIZONION 1, AGHIOS DIMITRIOS ATHENS
Telephone Number:0030
22860 23000
Contact e-mail: info@calderayachting.gr
1. Legal base & purpose of personal data
processing
Your personal data is collected and
processed on the basis of:
Your Consent given to us to process
your personal data for the purpose of contacting you, providing you with
quotations, communicating to you company news, promotional offers and other
information related to our business.
Operational & Contractual
Requirements for the purpose of entering into or performing any contractual
agreement with you and fulfilling the contractual obligations arising thereof.
Legal Requirements imposed by
regulations in force, as for the purposes of notification and registration
which we are obliged to perform in compliance with legislative conditions for
conducting the activity of yacht sales, of yacht chartering and of concluding
yacht sale or charter agreements.
Other Legitimate Interest, as for the
purpose of optimizing our product or service mix to provide you with services
best-suited to your preferences, assessing your satisfaction from our services
and from the yacht that you chartered, improving our website content, improving
our business processes, marketing efforts, products and services.
2. How we collect personal data
As we collect information through many
sources we have grouped them for your ease of reference by type of interaction
and channels of enquiry and communication with us.
Direct interaction
Should you choose to place a request
for information
place an inquiry for products or
services
pay for products or services through
our website
subscribe to our newsletters and
publications
sign up and participate to a
competition, promotion or survey
give us feedback on our services and
products
interact with our company for any
other purpose
then you may provide us personal data
by, filling-in forms through our websites
filling-in forms when visiting us at
fairs corresponding with us by post, phone, email, in person or otherwise
Automated Technology Interactions:
By visiting and browsing our websites,
we may automatically collect statistical and technical data that can identify
your device and town but not you as a person. We collect this personal data by
using server logs, cookies and data analytics technologies and services
provided by third party suppliers such as Google based outside the EU. Please
refer to our Cookies Policy for more information.
When following us on social media, the
collection, processing, storage and use of your information is the
responsibility of the social media provider, subject to the Privacy Policy of
the respective social media platform. We can view information that you share
via the social media platforms and platform providers provide us with analytics
tools which we use for informational and marketing analysis purposes.
Should you be chartering a yacht, it
is also possible that we may automatically collect yacht coordinates tracking
information mainly for safety and emergency handling purposes but also so as to
enhance the level of charter base service level you receive.
3. What Personal Data We Collect
The amount and type of personal data
we collect is at all times reasonable, necessary and maintained to the minimum
requirement imposed by criterion of necessity for operational and contract
performance, legal requirement or other legitimate interest per level of
interaction.
To help you better understand the type
of personal data we may collect and process we have grouped them per level of
interaction as follows:
Website Browsing
Data:
In order to improve your experience on
our website we use “Cookies” which are small text files sent by the web server
to your web browser and stored by your browser on your device so they allow our
websites to recognize your device - but they do not identify you personally.
If you are making a purchase or
payment through our website, we may use cookies to keep track of the
transaction from one web page to another. Cookies are an industry standard and
most major web sites use them but you may refuse their use by selecting the appropriate
settings on your browser. Please note however that by disabling cookies you may
not be able to use the full functionality of our websites.
We also use Google Analytics, a
service that collects statistical data about our users' browsing actions and patterns
(including where available their IP address, operating system and browser type)
to Google Servers, then provides us with reports containing such statistical
information that do not identify any individual but help us understand website
performance and how we can improve it.
At this stage your identity is neither
determined nor recorded, except for the town in which you are located.
Only once you enter your contact
information into the website yourself it is possible for us to match you with a
recorded visit to our website.
Contact Data
When you contact our company we record
your Name / Surname / E-mail address / Phone Number and any Comments (i.e. the
specifics of your communication) so we may contact you in return with a
response appropriate to the purpose of your contact. Should you be contacting
us through a contact form embedded in our websites, then we also receive your
IP address.
Newsletter &
Publications Subscription Data
By subscribing to our Newsletter or
Publications you will be providing us with the same Contact Data as above.
Again, should you be subscribing through our websites then we will also receive
your IP address.
Service Inquiry
Data
When you place an inquiry for
chartering a yacht (or other service) either via phone, e-mail or through your
charter broker, then in addition to your Contact Data listed above we may also
collect information on your sailing holiday preferences such as Yacht Charter
Type / Yacht Type / Sailing Area / Pickup Date / Drop Off Date / Holiday
Requirements (including number of guests aboard , charter party composition
etc.) so we may process your inquiry and provide you with a quotation best
matched to your requirements.
Booking / Charter
Agreement Data
It's time for us to collect and
confirm with you the full set of personal data required for legal and
operational purposes, as summarized in the table below:
Identity Data
Name & Surname
Gender
Date of Birth or Age Group
Nationality
Scanned Copy of Passport or ID
Residence (Postal) Address
E-mail address
Cell Phone Number
Payments Data
Tax Registration Number 1
Bank Account Details 2
Payment Card Details 3
Paypal details
Travel & Service Arrangements Data
Flight Details
Accommodation
details
Charter Preferences & Personalized
Services
Provided by you so we may fulfill your
requirement for personalized charter arrangements (tailor-made menus, wine
lists, itineraries, occasion arrangements, provisions, services etc) and
enhance charter service level to your satisfaction. May include Special Categories
of Sensitive Personal Data such as religious or philosophical beliefs,
biometric data, dietary details & constraints and information about your
health and any medical conditions.
1 Required by Law from Greek Citizens
only, requirement does not apply to Non-Greek Citizens.
2 Required and obtained only in any
event that it is necessary for us to make payment to you as for example in case
of early booking cancellation or residual A.P.A. funds return
3 Required and obtained upon your
request and authorization that we process collection of payment from you or for
yacht security deposit handling.
4 Commonly applicable for Crewed Yacht
Charters
Please keep in mind that you are
responsible to ensure that all members of your party sailing with you are aware
of the content of our Privacy Policy and consent to your acting on their behalf
in all your dealings with us.
Kindly understand that personal data
required to be collected, processed, distributed and stored by law, or under
legitimate interest or reasonable requirement so as to execute a service or
product order or to enter or fulfill the terms of a contract needs to be
provided from you in an accurate and timely manner. Should you fail to do so
then we may not be able to render our services, execute your order, enter or
perform the contract so we may be obliged to decline or cancel your service or
product order or contract.
4. How we use personal data
Other than for the specific purposes
agreed with you, any information collected can be processed and used without
your knowledge or consent for legitimate purposes only, when this is required
or permitted by Law.
The two principal uses of your
information are Operational / Legal requirements and Marketing.
Operational &
Legal Requirements
Commonly refer to when we need to, respond
to an inquiry or contact of other purpose that we have received from you prepare
a contract we are about to enter into with you perform a contract we have
entered with you or to render you a service or product you have ordered comply
with legal, statutory or regulatory obligations serve or protect our legitimate
interests (or those of a third party)
Marketing
Caldera Yachting shall never sell or
make otherwise available your personal information to any third party for the purposes
of advertising.
We use information collected from you
to, improve our websites' content and functionality perform internal marketing
analysis communicate offers and news which we believe will be of interest to
you If you have contacted us requesting information, or inquired for goods or
services from us or subscribed to our newsletters or publications, or
registered for a competition or promotion organized by us, or provided us with
your contact details during a fair, or received goods or services from us and
on condition that you have not opted out of such an activity then you may be
receiving marketing communications from us.
5. Data Storage & Retention
Where we store
your data
Your information is stored on our
servers and protected physical storage locations in our head offices as well as
servers owned by third parties as further explained below. We implement a
variety of procedures and technologies including security equipment (controlled
access technology and CCTV monitoring) and software (firewall, antivirus, data
encryption) to protect your information from unauthorized access, use, or
disclosure.
Just like almost any business
worldwide we obtain business essential services such as e-mailing and data
storage from external suppliers. We take great care in selecting only reputable
trustworthy suppliers such as Google, Microsoft, Dropbox and Mailchimp
especially because they process and store your data on servers of their own
that are dispersed in many countries and so possibly located outside the country
where you live or the European Economic Area (EEA).
Despite all reasonable measures being
taken, it is well understood that no business can fully eliminate security
risks associated with information.
How long we
retain your data
Your personal data is retained for as
long as it is required to fulfil the purposes we collected it for, or as
mandated by applicable legislation and regulations (including tax and
accounting requirements as well as purposes of an investigation or dispute).
You may at any time unsubscribe from
our marketing activities (i.e. Newsletters and Publications) and we will
immediately update your marketing preferences so you will no longer be
receiving marketing activities from us. However, your personal data previously
collected (including any e-mails exchanged) can and will be retained for legal
and legitimate purposes (as when such information is pertinent to a previous
product or service order of yours).
It is important that any personal data
you hold with us is at all times current and accurate so please be so kind to
keep us updated on any changes of your information.
6. Who we share personal data with
Sharing your information is strictly
limited to serving legitimate purpose and Caldera Yachting will never sell or
otherwise make your information available to any third party for any purpose
which lies beyond operational or legal requirement.
Your personal data will be accessible
by our staff through a structured system of authorization and access levels
whilst some of our staff may be accessing it from remote locations (as when in
a marina/port). Our personnel receive training on Data Protection issues so
that they have a good understanding of the potential risk of harm from
unauthorized use or disclosure of your personal data and take great care to
ensure that their handling practices minimize such risk (so for example, your
printed charter documentation will move through the various stages required to
obtain permit to sail always enclosed in company folder and will never be left
unattended or accessible by unauthorized persons).
Your personal data will be shared by
us on an as-necessary basis with service providers (e.g. IT provider, analytics
companies, pay per click (PPC) and E-Newsletters services), operational
partners (e.g. fleet operators, charter brokers, yacht owners, yacht crews,
charter-base operators), other suppliers (for as long as they are required to
provide you services or goods ordered through us) and competent authorities but
the amount of your information shared will at all times be limited to the
minimum required for the purpose it is intended to serve, always taking under
consideration the nature and sensitivity of personal data.
7. Your rights to your personal information
Subject to applicable Law, you under
certain circumstances have the right to request,
· to access your personal data
· to correct your personal data
· to erase your personal data
· to object processing of your personal data
· to restrict processing of your personal data
· to transfer your personal data to another
company
· to withdraw consent
· to lodge a complaint
To receive more information or
exercise any of your rights please contact us at info@calderayachting.gr Before responding to your request, we may ask
you to verify your identity and to provide further details about your request
whilst we will make best effort to respond within reasonable time. We normally
do not require a fee so you may access your personal data (or process any other
request pertinent to your personal data) but please keep in mind that a fee
will need to be charged in cases of requests that are clearly unfounded,
repetitive or excessive.
Definitions
The term 'Third Parties' shall refer
to,
service and product suppliers
providing services and products pertinent to the agreement / contract we are
about to enter into or have entered into with you, including shipyards, yacht
owners, fleet operators, charter brokers, yacht sales brokers, yacht owners,
yacht crews, lawyers, bankers, auditors and insurers
tax, customs, port or other
Authorities acting as processors or joint controllers,
other companies who provide IT, system
administration and data analytics services acting as joint controllers or
processors, who may be based outside the European Economic Area (EEA).
8. Website disclaimer
This website is provided on an 'as is'
basis and the information contained in it is for general information purposes
only and subject to change without prior notice.
This website is not intended for
children and we don't knowingly collect personal information from children. By
using this website you confirm that you are over the age of 18; if you are aged
under 16 you must seek your parent's/guardian's permission beforehand and
without this consent you are not allowed to provide us with information yet in
the event that you do, we will cease to process it as soon as we find out.
Unless otherwise expressly stated,
photos, videos, specifications and graphics of yachts and services are merely
indicative and non-binding; reliance on website information for any purpose is
strictly on user's responsibility. Yachts and services offered are described in
written offer statement provided by Caldera Yachting in response to inquiry for
products and / or services placed with us and nothing on this website
constitutes advice, nor does the transmission, downloading or sending of any
information create any contractual relationship. Prices and indications as to
the availability of yachts, services, captains and crew on this website are
given for guidance purposes only.
Inclusion of links to other websites
is intended only to provide ease of access to information of interest and
cannot be construed as recommendation or endorsement by Caldera Yachting on the
views expressed within such websites. Caldera Yachting has neither control nor
liability on neither the content nor the availability nor the privacy policy of
those websites which users may visit, browse or use on their own
responsibility. When leaving our website to another, we encourage you to read
the privacy policy of the website you will be visiting.
Reasonable effort is made to maintain
website information updated and correct but we make no representations or
warranties of any kind, express or implied, about the completeness, accuracy,
reliability, suitability, fitness for a particular purpose, merchantability or
availability with respect to the website or the information, products,
services, or related graphics contained on the website for any purpose. In no
event shall we be liable for any loss or damages or expenses including without
limitation, compensatory, direct, indirect or consequential loss or damage,
loss of data, income or profit, loss of or damage to property or claims by
third parties howsoever arising in connection with the copying or use of any
information or material contained in or referred to on this website or
otherwise from the use of this website (including without limitation
information in respect of the yachts and crews described on this website).
9. Cookies' Policy
1. What is a
cookie?
Cookies are small text documents that
contain anonymous information; they are sent by the website and they are stored
on your hard drive. These data may contain information about your browser, your
device type, the operating system etc.
Cookies have an expiration date, thus
we will periodically ask for your permission again. Also, cookies do not harm
your computer or mobile device, in any way or the files stored there, neither
do they have access to any of your files. Cookies are not about your identity.
It's about your device, this is why they might be used for device
identification purposes.
2. How do we use
cookies?
The cookies we collect bear
information that is much needed to improve our website and its content, in
order for you to have a better user experience. We also want you to be able to
share the website/ app content with your friends, through the social networks
of your preference, in the easiest possible way. Thanks to social media
cookies, that are sent by the social media networks, we can share content in an
easy and hassle-free manner.
Finally, we use the Google Analytics
Cookies, designed to provide the search engine with anonymous information
regarding your experience on our website. These data allow us to better
understand our website visitors and ultimately to improve the website. Again,
all information is anonymous and they mostly refer to the number of website
visitors, the visit duration, the pages visited etc.
If you need more information about
cookies please visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
